Exchange & Damage Policy

At Kosha Ethnic, we take pride in delivering quality products crafted with love and care. As each piece is specially curated, we follow a No Return Policy. However, we do offer Exchange only in case of genuine damage or defect.

🔁 Exchange Policy (Damage-Only)

We offer exchange only if:

  • The product is received in damaged or defective condition

  • The issue is reported within 24 hours of delivery

  • Unboxing video is provided (mandatory for claim)

📸 Mandatory Unboxing Video

To be eligible for an exchange, please record a clear unboxing video:

  • Start recording before opening the package

  • Show product clearly along with the defect/damage

  • Video should be unedited and complete

This helps us verify the issue and process your exchange smoothly.

📝 Steps to Request an Exchange

  1. Email us within 24 hours of delivery
    📩 koshaethnic@gmail.com | 📱 +91 93272 29085

  2. Mention your order ID and attach:

    • Unboxing video

    • Clear images of the defect

  3. Our team will verify and respond within 2 business days